Rathwood
Santa Train Ireland

If you availed of the Cancellation Option when booking your tickets and you now wish to cancel or transfer your tickets to another date, please email your request to cancellations@rathwood.com . Please note that you cannot claim a refund or transfer of part of your ticket i.e. only full ticket cancellations and transfers can be made for your full ticket. You must email your request to cancellations@rathwood.com before the cancellation date and time stated on your Ticket. Please note once you have submitted a valid cancellation email it cannot be withdrawn. If you submit a cancellation AFTER this date and time, you will NOT be entitled to any refund. Please note that the Cancellation date and time is printed separately on your Ticket, but only if you paid for the Cancellation Option at the time of booking. If you submit a cancellation email you will receive a receipt of your email from cancellations@rathwood.com and you will be contacted within 10 working days of this receipt. You will be offered an alternative date and time if one is available and a refund of your tickets less charges if another date and time are not available. Note: No refunds will be made for: Cancellations where the Cancellation Option has not been purchased, Cancellations after the Cancellation Date and Time printed on your ticket. Where you have paid for the cancellation option Cancellations must only be submitted to the email address (cancellations@rathwood.com) or they will be considered invalid and no refund will be made. Part of a ticket where only some of your group cannot attend, the Cancellation Option applies to the full ticket only. We will NOT accept telephone or personal cancellations only cancellations by email on or before the date and time for cancellation on your ticket

Tickets cannot be refunded unless your Rathwood event is canceled by Rathwood or you have purchased the Cancellation Option when originally booking your tickets. See Terms and Conditions for further details on the Cancellation Option.

No, sorry you cannot receive a refund due to adverse weather conditions unless you purchased the ‘Cancellation Option' when originally booking your tickets. Rathwood will endeavor to ensure that all events will go ahead no matter what the weather.In the unlikely event that Rathwood has to cancel any event, we will post notices on this website, the Rathwood website www.rathwood.com and Facebook and try to contact the ticket holders affected. If Rathwood cancel event due to weather conditions, you will be refunded.

Yes, we have a No-quibble money-back guarantee up to 48 hours before the event. Due to the ever-changing nature of public health advice, there may be a chance that our event may not go ahead in November - December all tickets purchased will be fully refunded

Yes, we have a no-quibble money-back guarantee up to 48 hours before the event. Due to the ever-changing nature of public health advice, there may be a chance that our event may not go ahead in November - December all tickets purchased will be fully refunded.