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Rathwood Santa Train Ireland

Frequently Asked Questions

FAQs

Santa Trip Questions

Do I need to prebook or can I purchase tickets on the day?

Yes, tickets must be purchased in advance and are available through our website from the 1st of September. Please note, due to the number of bookings taken daily we are unable to take bookings over the phone.

How many people can I have per booking?

The minimum requirement is two (2) people per booking. Each pod ideally fits up to six (6) people, but there is no maximum when making a booking. You may book in your entire group in just one booking, and our staff will assist you with seating on the day.

Will my family & I see Santa individually?

Unfortunately, no. Due to safety measures we put in place in the onset of COVID-19, you and your family will be able to see Santa from a safe distance. Santa will also deliver presents to your family personally, while still keeping a safe distance to reduce health risks for all parties.

Do I need a ticket for a baby?

Yes, all children and babies regardless of age must have a ticket. Your baby will receive a present from Santa and can take part in the full Santa experience.

This complies with health and safety practices and is a requirement of our insurance company.

How long is the Santa Experience Event?

Our event is 1 hour from start to finish.

What do I need to bring with me for the Santa Event?

We ask that you bring your ticket or have it saved to your phone to allow us to check you efficiently. Please dress accordingly. We also advise that buggies are not allowed on our Santa Train but we will have a special area to store while you are at the event.

Video recording is prohibited on the Santa visit as there will be other children present.

Is the Rathwood Santa event indoor or outdoor event?

You will be on Rathwood Express Train and in the Rathwood Big Top. Our train is covered apart from at the front of the carriage. The Big Top is a tent, so while it is indoors, it is very well ventilated but may be alittle chilly. Dress warmly.

Can I receive a refund due to adverse weather conditions?

No, sorry you cannot receive a refund due to adverse weather conditions unless you purchased the ‘Cancellation Option' when originally booking your tickets. Rathwood will endeavor to ensure that all events will go ahead no matter what the weather. In the unlikely event that Rathwood has to cancel any event, we will post notices on this website, the Rathwood website www.rathwood.com and Facebook, and try to contact the ticket holders affected.

How long before the event starts do I have to be in Rathwood?

We ask that you arrive at least 15 minutes before your ticket time, trains will run on time & capacity is limited due to COVID 19 & we can’t guarantee that we would be able to accommodate on the next time slot.

Can I reschedule my booking if the date I have doesn’t suit?

Yes, you can reschedule your booking but only to a timeslot that is available. You may reschedule by contacting us at events@rathwood.com

Can I reserve a table in the Restaurant?

As our Restaurant has 300 seats, there is no need to book your table in advance. You are welcome to speak to one of our Restaurant Chefs or Supervisors on your arrival if you have special dietary needs or requirements.

Can I book a group of people on the Santa train?

Yes, you can book in a group of people on the train. Simply follow the normal booking steps on the booking page. Schools, crèches and all groups have to book and pay online this way. Please note that you need at least one adult and one child on each booking. Please make sure that all of your group are able to attend on your chosen date as tickets cannot be moved or split.

General Questions

What else can you do at Rathwood?

There is so much to do at Rathwood, we have something for everyone! Our shop is filled with fashion, accessories and much more... Enjoy wholesome food in our Restaurants, explore our garden centre and interior and exterior furniture showrooms. Learn more about Rathwood's facilities and attractions here.

Can I bring a buggy for my child on the train?

No, we're very sorry but the extra space on the train will be reserved for wheelchair users only. You will be able to use your child's buggy within the shops, up until your Rathwood train experience starts. Rathwood cannot accept responsibility for any personal property left on our premises so we advise you leave your buggy in your car.

Can you have a wheelchair on the train?

Yes, we have space on the train for 1 wheelchair. When you make your booking you will be given the option to tick if you have a wheelchair.

What time does my event start?

Your start time will be stated on your ticket. Please arrive 30 minutes beforehand as each event starts on time.

I entered details incorrectly when I made a booking, how do I change them?

Please have your ticket number ready and call our help desk on 0599156285 to amend any details.

What happens if I get delayed on the way to Rathwood?

Please phone Rathwood on 059 9156285 if you are delayed. We cannot guarantee you a place on the train if you miss your train event. Every Rathwood event starts on time. We ask all visitors to check in 30 minutes before your designated start time. Please allow sufficient time for any unforeseen traffic problems, weather, car sickness etc.

Do I need to pre-book or can I buy tickets when I arrive at Rathwood?

Yes, tickets must be booked in advance and are available to purchase on our website. Please note, due to the amount of bookings taken daily, we are unable to take bookings over the phone.

Can I book my event by mobile phone?

Yes, our system is mobile friendly.

What do I do if my ticket receipt has not been emailed to me?

You can find your ticket by logging into your Rathwood account. Alternatively, you may email us at reception@rathwood.com to request a copy be re-sent to the email address used when making your booking.

I need to add an extra child/adult in with our family. How can I do this?

You can login to your account and in 'My Account' amend your booking.

Can I reserve a table in the restaurant?

As our restaurant has 300 seats, there is no need to book your table in advance.

You are welcome to speak to one of our Restaurant Chefs or Supervisors on your arrival, if you have special dietary needs or requirements.

Can I get a refund if I find out, after I book, that we cannot come on that day?

Yes, we have a no-quibble money-back guarantee up to 48 hours before your booked timeslot.

Can I receive a refund due to adverse weather conditions?

No, sorry you cannot receive a refund due to adverse weather conditions, unless you purchased the ‘Cancellation Option' when originally booking your tickets. Rathwood will endeavour to ensure that all events will go ahead no matter what the weather. In the unlikely event that Rathwood has to cancel any event, we will post notices on this website, the Rathwood website

What is the Cancellation Option?

If you availed of the Cancellation Option when booking your tickets and you now wish to cancel or transfer your tickets to another date, please email your request to cancellations@rathwood.com. Please note that you cannot claim a refund or transfer of part of your ticket i.e. only full ticket cancellations and transfers can be made for your full ticket.

You must email your request to cancellations@rathwood.com before the cancellation date and time stated on your Ticket. Please note once you have submitted a valid cancellation email it cannot be withdrawn.

When sending an email state your Ticket reference number, name your tickets were booked under, reason for cancelling or transferring and daytime contact number

If you submit a cancellation AFTER this date and time, you will NOT be entitled to any refund. Please note that the Cancellation date and time is printed separately on your Ticket, but only if you paid for the Cancellation Option at the time of booking. If you submit a cancellation email you will receive a receipt of your email from cancellations@rathwood.com and you will be contacted within 10 working days of this receipt.

You will be offered an alternative date and time, if one is available and a refund of your tickets less charges if another date and time is not available.

Note: No refunds will be made for: Cancellations where the Cancellation Option has not been purchased, Cancellations after the Cancellation Date and Time printed on your ticket. Where you have paid for the cancellation option Cancellations must only be submitted to the email address (cancellations@rathwood.com) or they will be considered invalid and no refund will be made. Part of a ticket where only some of your group cannot attend, the Cancellation Option applies to the full ticket only. We will NOT accept telephone or personal cancellations only cancellations by email on or before the date and time for cancellation on your ticket

I already have a booking made and I want to add the Cancellation option?

You can only take the Cancellation Option when making your initial booking. We cannot add it to your ticket once your booking is complete.

Why is there a charge levied?

The charges are levied on us and pay for credit/debit card processing services, the installation and maintenance of computer hardware and software and all other costs associated with the ticket transaction.

Are pets allowed on the train?

No, only guide dogs.

How do I get to Rathwood?

Rathwood is located on the R725 Tullow - Shillelagh Road. Our Eircode is R93 X3F9.

Is there parking at Rathwood?

Yes, there are 300 free car spaces, 6 disabled spaces and ample parking for coaches.

Cancellation Policy

What is the cancellation option?

If you availed of the Cancellation Option when booking your tickets and you now wish to cancel or transfer your tickets to another date, please email your request to cancellations@rathwood.com . Please note that you cannot claim a refund or transfer of part of your ticket i.e. only full ticket cancellations and transfers can be made for your full ticket. You must email your request to cancellations@rathwood.com before the cancellation date and time stated on your Ticket. Please note once you have submitted a valid cancellation email it cannot be withdrawn. If you submit a cancellation AFTER this date and time, you will NOT be entitled to any refund. Please note that the Cancellation date and time is printed separately on your Ticket, but only if you paid for the Cancellation Option at the time of booking. If you submit a cancellation email you will receive a receipt of your email from cancellations@rathwood.com and you will be contacted within 10 working days of this receipt. You will be offered an alternative date and time if one is available and a refund of your tickets less charges if another date and time are not available. Note: No refunds will be made for: Cancellations where the Cancellation Option has not been purchased, Cancellations after the Cancellation Date and Time printed on your ticket. Where you have paid for the cancellation option Cancellations must only be submitted to the email address (cancellations@rathwood.com) or they will be considered invalid and no refund will be made. Part of a ticket where only some of your group cannot attend, the Cancellation Option applies to the full ticket only. We will NOT accept telephone or personal cancellations only cancellations by email on or before the date and time for cancellation on your ticket

Can I get a refund if I can’t make it on the day or someone is sick?

Tickets cannot be refunded unless your Rathwood event is canceled by Rathwood or you have purchased the Cancellation Option when originally booking your tickets. See Terms and Conditions for further details on the Cancellation Option.

Can I receive a refund due to adverse weather conditions?

No, sorry you cannot receive a refund due to adverse weather conditions unless you purchased the ‘Cancellation Option' when originally booking your tickets. Rathwood will endeavor to ensure that all events will go ahead no matter what the weather.In the unlikely event that Rathwood has to cancel any event, we will post notices on this website, the Rathwood website www.rathwood.com and Facebook and try to contact the ticket holders affected. If Rathwood cancel event due to weather conditions, you will be refunded.

Can I get a refund if I need to cancel regarding Covid 19

Yes, we have a No-quibble money-back guarantee up to 48 hours before the event. Due to the ever-changing nature of public health advice, there may be a chance that our event may not go ahead in November - December all tickets purchased will be fully refunded

If the public health guidelines change & the event can't go ahead will I receive a full refund?

Yes, we have a no-quibble money-back guarantee up to 48 hours before the event. Due to the ever-changing nature of public health advice, there may be a chance that our event may not go ahead in November - December all tickets purchased will be fully refunded.