Yes, tickets must be purchased in advance and are available through our website. Please note, due to the number of bookings taken daily we are unable to take bookings over the phone.

The minimum requirement is two (2) people per booking which would be 1 adult and 1 child . You may book in your entire group in just one booking, and our staff will assist you on the day.

Yes.

Yes, all children and babies regardless of age must have a ticket. Your baby will receive a present and can take part in the full Santa experience.

This complies with health and safety practices and is a requirement of our insurance company.

Our event is 1 hour from start to finish.

We ask that you bring your ticket or have it saved to your phone to allow us to check you in efficiently. Please dress accordingly. We also advise that buggies are not allowed on our Santa Train but we will have a special area to store while you are at the event.

Video recording is prohibited on the Santa visit as there will be other children present.

You will be on Rathwood Express Train and in the Rathwood Big Top. Our train is covered apart from at the front of the carriage. The Big Top is a tent, so while it is indoors and heated please dress warmly.

You should arrive at least 30 minutes before your booking slot. We endeavor for all shows to run according to schedule, and the trains will run on time & we can’t guarantee that we will be able to accommodate the next time slot if you miss your original booking.

You can reschedule your booking only if you have availed of the cancellation option. Rescheduling may only be moved to a timeslot that is available. You may reschedule by contacting us at events@rathwood.com

Yes, you can book in a group of people on the train. Simply follow the normal booking steps on the booking page. Schools, crèches and all groups have to book and pay online this way. Please note that you need at least one adult and one child on each booking. Please make sure that all of your group are able to attend on your chosen date as tickets cannot be moved or split.

There is so much to do at Rathwood, we have something for everyone! Our shop is filled with fashion, accessories and much more... Enjoy wholesome food in our Restaurants, explore our garden center, interior and exterior furniture showrooms. Learn more about Rathwood's facilities and attractions here.

Yes you can reschedule if you have purchased the cancellation option at the time of your booking. Please get in contact with us as soon as possible by phone 0599156285 and email us on events@rathwood.com.

Unfortunately not, we're very sorry but the extra space on the train will be reserved for wheelchair users only. You will be able to use your child's buggy within the shops, up until your Rathwood train experience starts. Rathwood cannot accept responsibility for any personal property left on our premises so we advise you leave your buggy in your car.

Yes, we have space on the train for 1 wheelchair. When you make your booking you will be given the option to tick if you have a wheelchair.

Your start time will be stated on your ticket. Please arrive 30 minutes beforehand as each event starts on time.

Please have your ticket number ready and call our help desk on 0599156285 to amend any details or send us an email on events@rathwood.com.

Please phone Rathwood on 059 9156285 or send us an email on events@rathwood.com if you are delayed. We cannot guarantee you a place on the train if you miss your original booking slot. Every Rathwood event starts on time. We ask all visitors to check in 30 minutes before your designated start time. Please allow sufficient time for any unforeseen traffic problems, weather, car sickness etc.

Yes, tickets must be booked in advance and are available to purchase on our website. Please note, due to the amount of bookings taken daily, we are unable to take bookings over the phone.

Yes, our system is mobile friendly.

You can email us at events@rathwood.com to request a copy to be re-sent to the email address used when making your booking.

You can email us at events@rathwood.com or phone Rathwood on 059 9156285.

Yes during peak periods reservations may be necessary to guarantee a table

You are welcome to speak to one of our Restaurant Chefs or Supervisors on your arrival, if you have special dietary needs or requirements.

No, sorry you cannot receive a refund unless you purchased the ‘Cancellation Option' where applicable when originally booking your tickets.

If you availed of the Cancellation Option when booking your tickets and you now wish to cancel or transfer your tickets to another date, please email your request to cancellations@rathwood.com. Please note that you cannot claim a refund or transfer of part of your ticket i.e. only full ticket cancellations and transfers can be made for your full ticket.

You must email your request to cancellations@rathwood.com 24 - 48 hours before the cancellation date and time stated on your Ticket. Please note once you have submitted a valid cancellation email it cannot be withdrawn.

When sending an email state Your ticket reference number, name your tickets were booked under, reason for cancelling or transferring and daytime contact number

If you submit a cancellation AFTER this date and time, you will NOT be entitled to any refund. Please note that the Cancellation date and time is printed separately on your Ticket, but only if you paid for the Cancellation Option at the time of booking. If you submit a cancellation email you will receive a receipt of your email from cancellations@rathwood.com and you will be contacted within 10 working days of this receipt.

You will be offered an alternative date and time, if one is available and a refund of your tickets less charges if another date and time is not available.

Note: No refunds will be made for: Cancellations where the Cancellation Option has not been purchased, Cancellations after the Cancellation Date and Time printed on your ticket. Where you have paid for the cancellation option Cancellations must only be submitted to the email address (cancellations@rathwood.com) or they will be considered invalid and no refund will be made. Part of a ticket where only some of your group cannot attend, the Cancellation Option applies to the full ticket only. We will NOT accept telephone or personal cancellations only cancellations by email 24 - 48 hours before the date and time for cancellation on your ticket

Please be aware that the booking fee is non-refundable, even in the event that you decide to cancel your booking.

You can only choose the Cancellation Option when making your initial booking. We cannot add it to your ticket once your booking is complete.

The charges are levied on us and pay for credit/debit card processing services, the installation and maintenance of computer hardware and software and all other costs associated with the ticket transaction.

No, only guide dogs.

Rathwood is located on the R725 Tullow - Shillelagh Road. Our Eircode is R93 X3F9.

Yes, there are 300 free car spaces, 6 disabled spaces and ample parking for coaches.

If you availed of the Cancellation Option when booking your tickets and you now wish to cancel or transfer your tickets to another date, please email your request to cancellations@rathwood.com.

Please note that you cannot claim a refund or transfer of part of your ticket i.e. only full ticket cancellations and transfers can be made for your full ticket.

You must email your request to cancellations@rathwood.com 48 hours before the cancellation date and time stated on your Ticket. Please note once you have submitted a valid cancellation email it cannot be withdrawn.

This cancellation email should state:

• Your ticket reference number
• The name your tickets were booked under
• Reason for canceling or transferring
• Daytime contact number

If you submit a cancellation AFTER this date and time, you will NOT be entitled to any refund. Please note that the Cancellation date and time is printed separately on your Ticket, but only if you paid for the Cancellation Option at the time of booking. If you submit a cancellation email you will receive a receipt of your email from cancellations@rathwood.com and you will be contacted within 10 working days of this receipt.

You will be offered an alternative date and time, if one is available and a refund of your tickets less charges if another date and time is not available.

Note:
No refunds will be made for:

• Cancellations where the Cancellation Option has not been purchased
• Cancellations after the Cancellation Date and Time printed on your ticket.
• Where you have paid for the cancellation option Cancellations must only be submitted to the email address (cancellations@rathwood.com) or they will be considered invalid and no refund will be made.
• Part of a ticket where only some of your group cannot attend, the Cancellation Option applies to the full ticket only. We will NOT accept telephone or personal cancellations only cancellations by email 24 - 48 hours before the date and time for cancellation on your ticket

Please be aware that the booking fee is non-refundable, even in the event that you decide to cancel your booking.

Tickets cannot be refunded unless your Rathwood event is canceled by Rathwood or you have purchased the Cancellation Option when originally booking your tickets.

Unfortunately not, you cannot receive a refund due to adverse weather conditions unless you purchased the ‘Cancellation Option' where applicable when originally booking your tickets. Rathwood will endeavor to ensure that all events will go ahead.In the unlikely event that Rathwood has to cancel any event, we will post updates on our social media : Instagram and Facebook as well as contacting the ticket holders affected. If Rathwood cancels the event due to weather conditions, you will be contacted and the relevant ticket holders refunded.